Basically, they didn't organise it enough and didn't know what was going on.
I got a response to my email, but it's been some time now, so I'll phone the number like you did.
If this is a full scale international fuck-up, then there must be others who did the same thing we did only to suffer from poor admin. Otherwise, if there aren't that many who encountered the same problem, I can only imagine it's because they had all the t-shirts on the Friday, separate from the tickets, which again is poor admin.
Has your t-shirt turned up yet? Mine arrived today. I saw this Fed-Ex package when I got home and thought, "what the hell is this?" and lo and bloody behold it's only the t-shirt I should have received way back in February.
It is it. That took a ridiculously long time. 6 weeks from the point of talking to them. I was going to call today, too.
I wonder why, think they fucked up and a lot of people did not get their t-shirts?
"French is like anal, exotic but oh so unnecessary."